Shipping policy

Effective date: 8 September 2026

We want delivery to be clear from the start. This Shipping Policy explains when your order will be dispatched and what to expect after it leaves us.

In-stock products

Products marked In Stock are normally dispatched by the end of the next business day after your order is confirmed and payment is successfully verified (T+1).

Orders placed on weekends or Malaysian public holidays will be processed on the next business day. Additional verification or an incorrect delivery address may delay dispatch.

Pre-order products

Products marked Pre-order will be dispatched according to the estimated schedule stated on the relevant product page or order confirmation.

Pre-order dates are estimates and may change because of manufacturing, product allocation, customs or logistics circumstances outside our direct control. If a material delay occurs, we will update you using the contact details provided with your order.
If an order contains both in-stock and pre-order products, the order may be held until all items are available unless we confirm separate delivery arrangements.

Delivery partner

All orders are shipped using DHL. Once your order has been dispatched, tracking details will be sent to the email address or contact information supplied at checkout.

Delivery times shown after dispatch are estimates provided by DHL and may be affected by destination, public holidays, severe weather, customs processing or other circumstances outside our control.

Delivery information

Please provide a complete and accurate recipient name, delivery address and telephone number. We are not responsible for delays caused by incorrect or incomplete information supplied at checkout.

If a parcel cannot be delivered, DHL’s redelivery, collection or return procedures may apply. Additional costs caused by an incorrect address, repeated failed delivery or refusal to accept the parcel may be charged where permitted by law.

Damage, loss or delivery concerns

Inspect your order promptly after delivery. If the parcel appears damaged, an item is missing, or tracking shows an issue, contact us as soon as possible with your order number, photographs where relevant, and a description of the problem. We will work with DHL to investigate and help resolve the matter.
Questions

For any shipping question, contact help@thats.store. Please include your order number if your enquiry relates to an existing purchase.